Updater - Sr. Strategic Partnerships Manager
Requirements
• Experience: 5+ years of experience in account management, partnerships, or business operations including direct experience with large national or regional companies in telecommunications, home service providers and/or utility companies. • Analytical Skills: Proficiency in data analysis and visualization tools to track performance trends and build sales forecasts (e.g. Looker or similar business intelligence tools). • Detail Orientation: Strong ability to manage complex checklists and technical requirements for digital integrations. • Detail Orientation: • Communication: Excellent written and verbal communication skills; comfortable presenting data-driven insights to mid-level and senior stakeholders. • Communication: • Project Management: Proven ability to effectively manage multiple partners and internal cross-functional projects simultaneously. • Project Management: • Ownership & Execution: Demonstrates a strong ownership mindset with a bias toward action—proactively identifying opportunities, taking initiative, and driving results end-to-end. Brings leadership in cross-functional environments, collaborates effectively across teams, and maintains a high level of attention to detail while managing complex partner initiatives • Ownership & Execution • Experience working with large-scale Telecommunications (ISP/Fiber/Wireless), Insurance, or Home Utility brands. • Experience within a SaaS or performance marketing environment • Familiarity with performance-based compensation models (e.g., CPC, CPL, or CPA). • Understanding of the relocation or "mover" journey and how essential home services are integrated into the moving process. • Strong technical fluency, including a working understanding of APIs, data integrations, and reporting tools; comfortable leveraging data systems to monitor performance, troubleshoot issues, and identify opportunities to optimize partner outcomes.
Responsibilities
• Partner Relationship Management: Serve as the primary point of contact for a portfolio of regional accounts, managing regular communication, resolving operational hurdles, and maintaining long-term partner satisfaction. • Partner Relationship Management: • Performance Execution & Reporting: Monitor and analyze partner KPIs, including sales volume, conversion rates, revenue, and margins. Prepare and present monthly performance recaps, assist in high-level business reviews, and act in a support role for leadership on the company's largest accounts. • Performance Execution & Reporting: • Operational Oversight: Manage the technical and marketing "buyflow" for partners. This includes auditing digital customer journeys, ensuring API integrations are functioning correctly, and verifying that compliance and partner brand guidelines are met. • Operational Oversight: • Partner Optimization: Utilize testing to identify opportunities to improve partner performance within the Updater ecosystem. • Partner Optimization: • Monetization Growth: Proactively identify opportunities to increase average revenue per order (ARPO) by evolving partner compensation and commission structures. Help to facilitate negotiations for incremental incentives linked to high-value product tiers and premium service adoptions. • Monetization Growth: • Program Administration: Handle the administrative lifecycle of partnerships, including tracking contract amendments, managing commission reconciliation, and coordinating with internal legal and compliance teams for industry-specific regulatory requirements. • Program Administration:
Benefits
• This role is expected to remain open until 6/14/2026. Compensation for this position is 90% base salary and 10% variable with the base salary range of $113,000-$130,000. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. • Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. • Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com.
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