Feedzai Careers - Job description
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Requirements
• Conduct workshops and interviews with client stakeholders to document business requirements, fraud scenarios, and investigative workflows. • Translate regulatory and compliance requirements (e.g., BSA/AML, PSD2 SCA) into system specifications. • Solution Design & Configuration • Work hand-in-hand with the Solutions Architect to define a cohesive solution that solves the core client challenges aligned with product capabilities. • Align with product to assess how complex client requirements can be met with our current product offering. • Own data mapping & event flow definitionDrive data definition, mapping and validation. • Implementation & Testing • Develop detailed functional specifications for system configuration. • Coordinate user acceptance testing (UAT), develop test scripts, and validate that the solution meets business needs. • Stakeholder Communication & Training • Prepare and deliver training sessions, user guides, and process documentation for client operations & technical teams. • Act as liaison for change requests, enhancements, and production support escalations. • Continuous Improvement • Work collaboratively with Product to support improvements, requirements and documentation updates • Work collaboratively with other internal teams to make the customer's journey feel seamless. • Lead post-implementation reviews to capture lessons learned and share best practices across account teams. • MSc or similar in Finance, Information Systems, Risk Management, or related fields. • 5+ years of experience in fraud risk, business analysis, or operations within financial services or fintech. • Strong understanding of fraud detection methodologies, risk analysis, alert management platforms, and investigative workflows. • Proficiency with data querying tools (e.g., SQL) and analysis in Excel or BI tools (e.g., Power BI, Tableau). • Excellent problem-solving skills and ability to translate complex requirements into clear specifications. • Outstanding verbal and written communication, with experience facilitating workshops and delivering client presentations. • Experience writing detailed business requirements and functional specifications. • Ability to thrive in a fast-paced environment and learn quickly. • Ability to travel 25% of the time. • #LI-Remote #LI-BX1 • Your First 30-Days at Feedzai: • You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! • Life at Feedzai Instagram • Feedzai Culture
Responsibilities
• Be responsible for setting the Product scope and definition for Feedzai’s Transaction Fraud for Banking (TFB) solution, working with all Feedzai teams (e.g. Engineers, SME, Data Science, etc.) to ensure that PRD, epic, story, task (etc.) documentation is managed through initiation to completion • Be responsible for managing customer feedback through a documented and tracked REQ’s process, promoting resolution through the Product roadmap and providing evidence to demonstrate that key customer requests are progressing into TFB roadmap releases • Consult with wider stakeholders to ensure that Product, Customer and Industry requirements are referenced and documented in the roadmap, escalating where necessary any deviation from these requirements in the development lifecycle. • Help coordinate and support the development of sprint / multi-sprint activities across the engineering development team, ensuring all contributors are clear on the scope of feature delivery, and the role that feature plays within our wider Solution ecosystem. • Partner with cross-functional teams and key internal and external stakeholders to define, prioritize and align the product roadmap to the Product strategy and vision (Research, Sales, Marketing, Customer Success, etc) • Work with internal and external customer risk and data science teams to understand and evaluate use-cases, and assess how TFB risk models, rules and strategies can evolve to help satisfy emerging business requirements • Work directly with customers to sponsor, integrate and gather feedback on the value of the TFB solution and how it can be evolved further to target real-world challenges • Work with UX/UI Designers to iterate on the definition of the user experience and UI • Utilize product analytics to develop a deep understanding of user behavior and identify opportunities for rapid experimentation and product enhancements.
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