teramind - Enterprise Customer Success Manager (Remote LATAM)
Requirements
• 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus) • English, Spanish and Portuguese speaking!!
Responsibilities
• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
Benefits
• This is a remote role. Teramind has been a fully remote company since 2014, and for us that means real flexibility and teams that are genuinely global and diverse. • You'll also get: • Flexible paid time off • Laptop reimbursement • Career growth and professional development opportunities • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. You can make an impact quickly. • Our Recruitment Process • We don’t expect you to check every box on the list. If you can picture yourself contributing to this team, we want to hear your story! • Most roles move through three interviews, though some can move quicker with fewer rounds. Leadership and technical roles may move through a more thorough process with multiple interview stages. All roles require reference and background checks. • Equal Opportunity • Teramind is proud to provide equal employment opportunities to all employees and applicants, and we do not discriminate on the basis of any characteristic protected by applicable local law. We provide reasonable accommodations to individuals with disabilities. If you need an accommodation to complete this application, participate on an interview, or perform this role, contact [email protected].
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT