1Password - Sr Customer Success Manager, Commercial (French)

Remote UK - Hybrid+ Equity6mo ago

In Office Senior EMEA Cybersecurity Customer Success Manager Customer Success ARR Oracle Bull Customer Retention

Requirements

• Must communicate fluently in English and French both verbally and in writing. • Minimum of 4+ years experience managing a book of business in SaaS/Tech Customer Success roles with strategic calls and engagement. • Effective communication skills over email, phone, or video call; concise yet empathetic style that balances teaching and learning. • Demonstrated ability to support individuals and businesses effectively utilizing software for productivity enhancement.

Responsibilities

• Guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their lifecycle with the product. • Works closely with Onboarding and Account Executives to act as a customer champion and advocate, helping increase awareness of customer needs and priorities. • Supports customers in seeing the value of their investment with 1Password through proactive and reactive engagement strategies aimed at retention goals.

Benefits

• Salary: Not explicitly stated • Equity: Explicitly mentioned as part of the benefits package • PTO: Mentioned in terms like "paid time off," but not specifically quantified • Insurance: No specific insurance details provided, only a general mention that it is included with full medical and dental coverage for employees' families. This could be considered as part of the benefits package if we interpret 'full medical and dental coverage' to mean comprehensive healthcare plans which are common in such packages • Perks: Not explicitly stated beyond equity, PTO, insurance (which may include perks), but no specific non-monetary or additional perks mentioned. If the full medical and dental coverage is considered a standard part of employee benefits that includes various other lesser known 'perks,' then it could be included here • Remote work options: Explicitly stated as available for this role in the UK