HopSkipDrive - Metro Service Manager

• You’re a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results. You thrive in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration. • 5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment. • Willingness to travel (10%-20%) to strengthen client relationships and support service strategies. • Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service. • Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports. • Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes. • Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery. • Proficiency with CRM tools such as Salesforce or Kustomer, and advanced Excel skills are preferred. • A proactive, problem-solving mindset with the initiative to drive continuous improvement and innovation. • You are tech-forward and committed to operational excellence. You actively leverage AI tools (such as Gemini) to streamline workflows, summarize complex client issues, refine communication, and derive insights from data sets, and you are eager to apply this expertise to enhance client outcomes • Our Investment In You • We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The base salary range for this role is $80,000 - $90,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.