magiceden - VIP Manager - iGaming
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Requirements
• Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences • Act as the voice of VIP players internally, influencing product, support, and risk decisions • Execute and host VIP events, tournaments, and experiences (digital and in-person) • 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino • Proven ability to acquire and grow high-value players (not just manage them) • Strong network or experience sourcing VIP players via outbound, affiliates, or events • Deep understanding of VIP player psychology, incentives, and lifecycle management • Commercial mindset with a track record of driving revenue (NGR / LTV) • Strong relationship-building skills with high-value, demanding clients • Comfortable operating in fast-paced, ambiguous environments with high ownership
Responsibilities
• VIP Acquisition & Growth • Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events • Build and manage your own pipeline of VIP prospects across key markets • Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users) • Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network • VIP Relationship Management • Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue • Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality • Build long-term trust-based relationships with top players and act as their primary point of contact • Lifecycle & Retention • Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns • Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment • Reactivate dormant VIPs through personalized outreach and incentives • Continuously refine acquisition and retention strategies based on data and player feedback
Benefits
• Full health, dental, and vision coverage • Wellness and remote work stipend • Remote-first team
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