Moxie - Senior Lead, Marketing Services Operations

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator. • Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers. • Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement. • Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints. • Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning. • WE'RE LOOKING FOR • 7–10 years in marketing or revenue operations, with at least 4 years managing multi-functional teams — you've led QA, technical support, deployment, or service delivery functions simultaneously, not just one at a time. • A proven track record scaling services operations — ideally from a few hundred to 1,000+ customers — without headcount growing in lockstep. You've solved scale problems structurally, not by adding bodies. • Hands-on fluency with the modern ops stack — ClickUp, HubSpot, Zapier/N8N, GoHighLevel. You don't just know these tools exist; you've built workflows in them and know where they break down at scale. • Real experience building AI-assisted workflows — not just prompting, but identifying leverage points, building the automation layer, and maintaining the human oversight that keeps quality high. • A cross-functional operator who makes decisions — you build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation, and you hold yourself accountable to outcomes, not activity. • A developer of people — you invest in the growth of your team, and you have examples of managers you've coached toward promotion-readiness.