mento - Coach Recruiter & Operations Coordinator

Remote - USA *1w ago

Remote NA Recruiter Director of Recruiting Reporting Candidate Sourcing Coaching Documentation Cody Data Analysis

Requirements

• You thrive with end-to-end ownership. You’re excited to own the strategy, execution, systems, experience, and outcomes of a process. You make progress through ambiguity, anticipate what needs to happen next, and drive work through completion. • You use AI to build and evolve systems. You have hands-on experience using AI and automation to redesign workflows, improve documentation and reporting, and create better experiences. You enjoy building practical first versions, learning from results, and turning successful approaches into scalable systems. • You balance strategy with hands-on execution. You’re equally comfortable conducting interviews, coordinating onboarding, responding to operational needs, building dashboards, and redesigning a workflow. You enjoy doing the work while also improving how the work gets done. • You create exceptional human experiences. You build trust quickly, communicate with warmth and clarity, and bring care and follow-through to every candidate and coach interaction. • You use data to drive action. You use reporting to identify gaps, prioritize improvements, and measure whether new approaches are working. • You care about coaching and human development. You’re motivated by Mento’s mission and excited to help build the coach community that creates meaningful growth for our members.

Responsibilities

• OWN AND EVOLVE COACH RECRUITING • Manage the systems and daily momentum needed to scale a high-volume coach recruiting funnel, moving candidates from sourcing, referrals, and application review through interviewing, selection, and hiring. • Create a thoughtful candidate experience that reflects Mento’s culture and quality standards, and enables us to continue to attract top coaches. • Use AI, automation and data tracking to improve and evolve every stage of the process. • SET NEW COACHES UP FOR SUCCESS FROM ONBOARDING THROUGH ACTIVATION • Manage the coach journey from offers through onboarding, training and coach readiness. • Ensure new coaches have a clear, organized, and supportive path to activation. • Improve onboarding and training workflows using AI, automation, templates, along with feedback and data analysis to identify gaps and recommend improvements. • DRIVE ONGOING COACH OPERATIONS • Own the day-to-day workflows that keep the coach community running effectively while maintaining high coach satisfaction. • Manage coach communications, operational requests, documentation, process updates, and recurring programs. • Identify trends, gaps, bottlenecks, and recurring issues across the coach lifecycle and develop practical and AI-first solutions. • Partner cross-functionally to improve handoffs, clarify ownership, and ensure coaches receive timely support. • Help operationalize new coach programs, policies, tools, and product changes, using data and feedback to evaluate their effectiveness. • BUILD AI-FIRST SYSTEMS ACROSS THE COACH LIFECYCLE • Use AI to redesign recruiting and operational workflows while preserving strong human judgment and connection. • Build prompts, automations, frameworks, dashboards, and lightweight tools that reduce manual work and improve consistency. • Test new approaches, measure their impact, gather feedback, and iterate based on quality, efficiency, and candidate and coach experience.

Benefits

• This is an opportunity to play a key role in how Mento grows and supports its coach community. You’ll work closely with Coaching, Operations, and cross-functional teams who care deeply about helping people grow at work, and about building a company with trust, respect, curiosity, and care. • ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites • 🏥 Medical, dental, vision, and a 401k plan • 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) • 💻 $500 home office stipend • 👥 Access to your own Mento Coach