leantaas - Senior Process Optimization Specialist, iQueue for Infusion Centers
Requirements
• 7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership • 5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement • Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred • Excellent strategic thinking, organizational agility and project management skills • Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping • Domain experience in healthcare operations or clinical environments strongly preferred • Ability to influence change within complex organizations by using data, problem solving and change management strategies • Proactive approach to resolving customer escalations with speed and urgency • Demonstrated success engaging with and presenting to executive leadership • Willingness to travel up to 50% • PMP certification • Lean certification • Experience working on healthcare products or within hospitals • Experience working with data or analytics products • Experience working on enterprise software products • A blog, article, or any published writing is a plus • ## WHAT YOU'LL GET • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options
Responsibilities
• Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform • Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels • Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics • Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success • Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders • Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations • Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness • Travel up to 50% to customer sites
Benefits
• Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs • Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
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