connectly - Agent Product Manager - New Verticals
Requirements
• 3+ years of experience in product management, founding a startup, consulting, solutions, or another high-ownership role. • Experience working on 0-to-1 products, new markets, new use cases, or ambiguous customer problems. • Strong ability to understand complex workflows and translate them into product requirements. • Hands-on experience building prototypes, demos, internal tools, automations, agents, or customer-facing proof-of-concepts. • Comfort working with technical teams and technical concepts, including APIs, integrations, data, workflows, and AI systems. • Strong written and verbal communication skills. • Ability to operate independently and proactively without waiting for detailed direction. • Fluent in English. • Experience building or managing AI products, automation products, conversational agents, workflow tools, or vertical SaaS products. • Experience with WhatsApp, messaging, customer support, commerce, CRM, payments, or enterprise integrations. • Experience in industries such as fintech, telco, healthcare, pharmacy, commerce, logistics, or other operationally complex verticals. • Experience working with enterprise customers or regulated industries. • Experience using AI coding or prototyping tools such as Claude Code, Codex, Cursor, Replit, or similar tools. • Prior founder, early-stage startup, consulting, solutions engineering, or sales engineering experience. • WHAT SUCCESS LOOKS LIKE
Responsibilities
• Explore and validate new vertical opportunities for Connectly’s AI agents. • Develop a deep understanding of industry-specific workflows, customer journeys, pain points, regulations, buying criteria, and operational constraints. • Speak directly with prospects, customers, sales teams, AI leads, and internal product teams to identify the most valuable agent use cases. • Join sales calls to understand customer needs, validate use cases, and help shape compelling solution narratives. • Build working demo agents on Connectly’s platform using prompts, workflows, mock data, integrations, tools, and evals. • Create demos that go beyond surface-level prototypes and show a real understanding of the target problem space. • Define what a strong agent experience should look like for new verticals, including conversation design, tool usage, fallback behavior, handoff, memory, and success criteria. • Identify product gaps that prevent Connectly from winning or scaling in specific verticals. • Own the roadmap for vertical-specific capabilities and partner with engineering to bring those capabilities into the platform. • Write clear product requirements, specs, and acceptance criteria for engineering teams. • Work closely with AI engineers, product engineers, and platform teams to scope, prioritize, and deliver new agent capabilities. • Use customer feedback, demo performance, and sales learnings to decide which use cases should become repeatable product patterns. • Collaborate with go-to-market and AI lead teams on vertical-specific demos, narratives, and enablement materials. • Help Connectly decide which new verticals are worth deeper investment and which use cases should be deprioritized. • Codify learnings from each vertical into reusable product patterns, templates, tools, and best practices. • Actively test agents, debug behavior, improve prompts and flows, and evaluate quality hands-on. • WHAT WILL MAKE YOU EXCEL • You are highly curious and can quickly understand unfamiliar industries, workflows, and customer problems. • You are comfortable operating in ambiguity and turning vague opportunities into concrete product direction. • You have a builder mindset and enjoy creating things yourself, not just defining what others should build. • You can go from customer conversation to workflow map to working demo to product roadmap. • You are comfortable working with AI tools and technical systems, even if you are not a software engineer. • You can use tools like Claude Code, Codex, APIs, JSON, mock data, workflow builders, or other AI-assisted development tools to move quickly. • You are strong at customer discovery and can separate real urgent problems from interesting but low-value ideas. • You can write clear product specs and work effectively with engineers. • You communicate well with technical, product, sales, and customer-facing teams. • You are excited by AI agents, conversational products, automation, and 0-to-1 product development. • You care about building product capabilities that are repeatable and scalable, not just one-off demos. • Build a strong point of view on promising new verticals and agent use cases. • Create working demo agents that use realistic workflows and mock data. • Join prospect and customer conversations to validate demand. • Identify the product gaps that prevent Connectly from winning in specific verticals. • Define and prioritize roadmap items for vertical-specific capabilities. • Partner with engineering to ship the most important capabilities. • Help Connectly turn early vertical exploration into repeatable product and go-to-market motion.
Benefits
• Work on one of the most exciting frontiers in AI: agents that actually help businesses sell, support, and operate at scale. • Build products used by some of the largest businesses in Latin America. • Help define how AI agents expand into new industries and new customer workflows. • Join an amazing, experienced, and ambitious team. • Competitive pay, bonus, and equity. • Unlimited Time Off. • Flexible work hours. • A supportive, caring, and learning environment.
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