TTEC Digital - Pre-Sales Solution Architect- AWS
Requirements
• Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend). • Familiarity with IaC (Terraform, CloudFormation, CDK). • Ability to build solutions in Amazon Connect. • Experience presenting to executive stakeholders. • Ability to create architecture diagrams and build enterprise demos. • Strong communication skills and ability to map tech recommendations to business value. • Ability to travel up to 30%. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Customer requirements gathering, design, and documentation. • Acquire technology stacks for SandcastleCX engagements. • Plan and coordinate customer enablement sessions. • Identify cross-sell and up-sell opportunities. • Build and prove out critical use cases. • Help resolve customer objections and de-risk cloud migration. • Maintain expertise in CX technologies and TTEC Digital offerings • 10+ years in technical pre-sales, solutions engineering, or contact center consulting. • Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations). • Bachelor's degree in CS, Engineering, or related field. • 5+ years of hands-on experience with Amazon Connect and AWS services. • AWS professional certifications. • Experience with Telco/contact center platforms. • Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
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