azul - Global Channel Operations Manager

• Partner with the VP of Global Channel Sales to provide direct day-to-day support of the Azul Channel Team. • Own and manage the Channel Partner Program. • Administer partner rebates, referral fees, and Market Development Funds (MDF) programs, including payment tracking and processing. • Coordinate Azul resources to ensure the highest level of partner engagement. • Manage Azul’s Partner Relationship Management (PRM) platform, partner portal and vendor relationship (Impartner). • Manage partner data and information within Salesforce.com, including end-to-end ownership of deal registration processes and channel reporting/dashboards. • Provide regular (weekly, monthly, quarterly) reporting pertaining to the partner sales and partner ecosystem performance. • Manage partner on-boarding process and compliance ensuring easy registration and access to Azul resources and content. • Develop, publish and maintain partner training content in PRM, and manage certification data and compliance reporting. • Administer partner-facing content platform (Highspot or equivalent) — deal registration guides, price books, program terms & conditions, and partner communications. • Manage partner contracting, including reseller, distributor, and referral agreements, using an e-signature/contract lifecycle tool (e.g. DocuSign). • Own the partner support ticketing queue (e.g. Jira Service Management), triaging and resolving partner-submitted issues. • Support Alliance/Marketplace operations (e.g., AWS, GCP) including listing maintenance and cross-team syncs. • Partner with Channel Sales leadership (and Finance, Marketing, and Legal as needed) to implement and continuously improve the Partner Program, including compliance monitoring and incentive/rebate program design. • ## What You’ll Bring (aka Experience, Skills, Education): • 5+ years in Sales Operations, Channel Operations, or Channel Management. • Demonstrated expertise in providing sales support to multiple levels both within the organization and within a partner/distribution environment. • Demonstrated experience managing partner programs. • Undergraduate degree, preferred • Experience administering a PRM/partner portal platform (e.g. Impartner), Salesforce.com, and a contract/e-signature tool (e.g. DocuSign). • Experience with partner enablement or sales content platforms (e.g., Highspot) and, ideally, business intelligence (BI)/reporting tools (e.g., Qlik) and commission/incentive platforms (e.g., CaptivateIQ). • Strong written and verbal communication skills, with the ability to clearly and effectively articulate Azul’s value and business practices. • Organized, detail- and process-oriented. • Self-starter, willing to take a leadership role in driving initiatives in support of the channel with the ability to work effectively in a team environment. • Ability to manage multiple tasks and use good judgment in resolving difficult issues. • Ability to coordinate Azul cross-department resources to execute a complex sales strategy and drive partner growth.