Remote - Deal Desk Associate

• In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role. • Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes • Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure • Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries • Maintain accurate Salesforce account and order records throughout the deal lifecycle • Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs • Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input • Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources • Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time • Practicals • Practicals • You'll report to: Senior Manager, Deal Strategy & Operations • You'll report to: • Team: Revenue Operations — Sales Operations • Team: • Location: This role bridges the EMEA and AMER working days, and the willingness to work a split day is a firm, non-negotiable requirement. We welcome two profiles: • Location: • EMEA-based (Europe or Africa): the specific time zone matters less than the willingness to work from around midday through the evening on most days, covering the back half of the EMEA day into the start of the AMER day. • EMEA-based (Europe or Africa): • AMER-based (UTC−3, e.g. Argentina): willing to start early — around 07:00 local — to overlap the back half of the EMEA day and work through the AMER morning. • AMER-based (UTC−3, e.g. Argentina): • In both cases the balance shifts further toward AMER around End of Month and End of Quarter. Some flexibility can be discussed, but the split-day coverage itself is a firm condition of the role. • Start date: As soon as possible • Start date: • Application process • Application process • Roughly 6 hours across 3 weeks • Interview with recruiter — 30 min • Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min • Interview with team member — 30 min • (async) Deal Desk case study • Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min • Bar raiser interview — 30 min • Prior employment verification check • Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. • At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. • The annual salary range for this full-time position is • $24,550—$55,300 USD