preply - Customer Support Agent Remote (Ukraine-based)

• Previous experience providing support through live chats • Fluency in English • Ability to provide proactive and innovative solutions; • Ability to understand customer's needs; • Ability to work in teams; • A customer-centric, empathetic mindset with excellent listening skills; • An ability to focus on what counts, creating simple solutions to deliver fast results; • A passion for learning and desire for self-improvement. • Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD • Internet connection of at least 30mbs • Candidates must be based in Ukraine • Location eligibility: This role is open to candidates located in Ukraine in locations where we can legally hire/contract and where our hiring provider supports onboarding. Unfortunately, we’re unable to proceed with candidates based in restricted territories. • Our recruitment process at Preply: • We want your recruitment experience with us to be as smooth and enjoyable as possible! Here’s what to expect: • Meet with Our Talent Acquisition Team: In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have! • Technical Interview with the CS Team Lead: The final step is a technical interview with one of our CS Team Leads. Don’t worry—this is where we’ll dive into your skills and see how they align with the job, making sure you’re set up for success. • Each stage is designed to help us learn more about you, while giving you insights into what it’s like to work with us. We’ll keep you updated every step of the way! • Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. • We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. • Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. • Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. • Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. • Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. • Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. • Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. • Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. • One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. • Diversity, Equity, and Inclusion