Glean - Solutions Engineer (EMEA Shift)
Responsibilities
• Perform interactive demonstrations of the Glean platform to prospective customers. • Educate the technical teams of our prospective customers on the architecture of the Glean platform, specifically articulating the "how" of how our solution works in the context of the customer landscape. • Scope and execute sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated. • Educate and train our customers and partners on our product to ensure that they are set up for success. • Present at company-sponsored events such as Google Cloud Next and AWS re:Invent. • Liaise with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap. • You have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience). • You have at least 4+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks. • You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges. • You are able to explain complex technical concepts in layman's terms to help educate and train our customers, prospects, and partners. • You are comfortable presenting, both virtually and in person. • You are familiar with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure. • You are familiar with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC. • You are familiar with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issues. • You are familiar with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies. • Location: • This role is hybrid (3 days a week in our Bangalore office). • This role supports the EMEA region, with working hours of 2:00 PM – 11:00 PM IST.
Benefits
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. • We are a diverse bunch of people, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. • AI-First Mindset at Glean: • At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. • As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. • Global Data Privacy Notice for Job Candidates and Applicants: • Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. • Applicant Arbitration Agreement • By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
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