shiftkey - Staff Product Manager - Supply Experience

Massachusetts, United States - Hybrid1mo ago

Requirements

• 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity. • Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments. • Real-world experience designing and deploying AI agents or automated intelligence within production workflows. • Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate. • Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.

Responsibilities

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

Benefits

• Inclusive and collaborative work environment where all voices are valued. • Hybrid-friendly office spaces designed to be fun and engaging. • Comprehensive health, vision, and dental coverage. • Generous PTO and company-paid holidays, including flexible floating holidays. • 100% 401(k) employer match up to 6%. • Paid parental leave. • Wellness support, including access to mental health resources. • Our Commitment to Diversity