Maven Clinic - Customer Success Director

• 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts. • Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book. • Strong understanding of client business objectives and the ability to align solutions to financial and strategic outcomes. • Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers. • Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers. • Comfort operating in matrixed, global organizations and building coalitions across regions and business units. • Discipline with systems and data. You keep CRM current without being asked and can build a narrative from Salesforce and Looker. • Analytical and strategic thinker with strong EQ and storytelling skills. • Passion for healthcare, innovation, and driving organizational change. • Willingness to travel for executive meetings and to join Maven's NYC office periodically for strategic planning. • Expanded Industry Scope • Experience may come from healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or other adjacent industries where success requires managing complex enterprise clients, influencing senior stakeholders, and delivering measurable business or clinical outcomes. • Experience coaching, mentoring, or managing client-facing teammates, and interest in growing into a player-coach role. • Experience building process and standards rather than only executing plays someone else wrote. • Experience in digital health, benefits, or women's and family health programs. • Familiarity with Salesforce and Looker to support storytelling with data. • The base salary range for this role is $150,000 - 175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. • Remote, US (or Hub cities) Maven embraces a flexible hybrid work model. Our Hub teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and  Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. • Remote, US (or Hub cities) • expected to attend local Maven hosted Work Together Days • This role requires active work authorization in the US. • At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.