ShopBack - Risk Operation Lead (Fraud Operations)

• 6+ years in fraud operations, payments risk or a related field, including 3+ years leading teams of analysts. • Track record of setting strategy and operating models, owning policy and playbooks, and managing vendors and budgets. • Strong grasp of fraud typologies across payments, accounts and affiliate abuse, and of chargeback processes and card scheme rules. • Hands-on experience with fraud prevention tools such as rules engines and real-time decisioning platforms. • Data-driven: proficient in SQL and comfortable turning large datasets into clear recommendations for senior audiences. • Familiar with AI tools and automation platforms, and keen to apply them to detection and operational efficiency. • Strong stakeholder management and communication across all levels, including with Product, Engineering and Compliance. • Comfortable in a fast-moving, ambiguous, multi-market environment; able to support escalations outside standard hours when needed. • Experience building or tuning rules in a decision engine, and working with third-party fraud vendors. • Experience building AI-assisted review or automation workflows in a fraud or risk operations team. • Background in cashback, rewards, e-commerce, fintech or payments platforms; experience across Southeast Asia or North America. • What success looks like • Fraud and chargeback losses stay within agreed thresholds while approval rates and customer experience hold. • Review SLAs and decision quality are measured, visible and improving each quarter. • Repeat fraud patterns are closed through rule, model or product changes, not only case-by-case fixes. • Analysts are growing and the team has clear successors for lead roles. • AI-assisted review and automation workflows are built and running, cutting manual review time and widening detection coverage. • ShopBacker Traits • Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. • Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. • Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. • Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way. • What's in it for ShopBackers • Career growth opportunities to take on greater challenges that help you realise your ambitions. • Be part of a winning team on a journey to global scale. • Competitive compensation based on performance. • Candid, open, and collaborative culture where feedback is valued. • We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].