axion - Quality Insights Lead
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Requirements
• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery • Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making • Ability to drive projects forward within a PMO or structured project delivery environment • Strong written and verbal communication skills; comfortable leading customer-facing conversations • Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders • Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery • Passion for AI, enterprise software, or manufacturing technology • Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist) • Background in consulting, analytics, or systems integration is a plus • Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres) • Prior experience supporting enterprise clients or highly regulated industries • A builder mindset with comfort in low-structure environments
Responsibilities
• Serve as the primary point of contact for customers following initial onboarding and deployment • Deliver ongoing program updates and operational check-ins to key customer stakeholders • Proactively monitor account health and platform usage to drive adoption and value realization • Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups • Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints • Translate customer goals into platform configurations, success plans, and measurable outcomes • Identify expansion opportunities and partner with Sales on renewal and upsell efforts • This is a remote role that involves occasional travel to client sites as well as Williamsburg, Brooklyn HQ
Benefits
• Join a fast-growing, early-stage startup with the chance to make a significant impact from day one • Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed • Competitive compensation, meaningful equity, and benefits package • Career development and leadership opportunities • We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford • We’re an interdisciplinary team that prizes collaboration & diversity of thinking
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