ITS Logistics, LLC - VP, Enterprise Account Manager - Hybrid

• Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships. • Manage and grow existing accounts by identifying upsell and cross-sell opportunities across ITS service offerings. • Partner with internal operations and sales teams to deliver best-in-class service and solutions. • Monitor account performance, KPIs, and service metrics to ensure customer expectations are met or exceeded. • Conduct regular business reviews with customers to assess performance, identify opportunities, and align on goals. • Proactively address customer issues, risks, and service gaps with urgency and accountability. • Track and manage account pipelines, forecasts, and growth initiatives. • Maintain accurate documentation, reporting, and forecasting within CRM and internal systems. • Represent ITS Logistics professionally in customer meetings, calls, and on-site visits as needed. • Bachelor’s degree in business, logistics, supply chain, or a related field preferred. • 5-8+ years of experience in account management, customer success, logistics, or transportation. • Proven ability to manage and grow customer relationships in a fast-paced environment. • Strong communication, organization, and problem-solving skills. • Data-driven mindset with the ability to analyze performance metrics and identify trends. • Ability to collaborate cross-functionally and influence outcomes without direct authority. • Customer-first mentality with a strong sense of ownership and accountability. • Proficiency with Microsoft Office Suite and CRM platforms. • Ability to manage multiple priorities under pressure. • Strong work ethic and commitment to excellence.