lalamove - Driver operations associate

Bangkok2w ago

In Office Junior APAC Logistics Associate Operations Intern Documentation Team Management Prospecting Google Workspace Excel CRM Management Process Improvement

Requirements

• Education: Bachelor’s degree and studied in any related field. • Experience: 1–2 years of experience in data entry, document verification, compliance, customer support, or KYC (Know Your Customer) operations. Experience in the delivery or logistics industry is highly preferred. • Attention to Detail: Exceptional eagle-eye attention to detail; ability to spot inconsistencies or minor errors in documents quickly. • Tech Savviness: Proficient with CRM software, internal databases, and standard office tools (Google Workspace, Microsoft Excel). Ability to adapt to new internal software quickly. • Communication Skills: Strong written and verbal communication skills for clear interaction with drivers and internal teams. • Time Management: Ability to thrive in a high-volume, fast-paced environment while maintaining high accuracy and organization. • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. • This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice • สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ • ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้ • ประกาศความเป็นส่วนตัวของผู้สมัคร: https://www.lalamove.com/th-th/candidate-privacy-notice

Responsibilities

• Document Review & Authentication: Meticulously examine driver onboarding documents (e.g., driver’s licenses, vehicle registrations, background checks, and identity proofs) to ensure accuracy, validity, and compliance with local regulations. • Data Entry & Management: Accurately update and maintain driver profiles within Lalamove’s internal database and proprietary tracking systems. • Driver Support & Communication: Reach out to prospective drivers via email, SMS, or phone to clarify discrepancies, request missing information, or guide them through the re-submission process. • SLA Maintenance: Meet or exceed daily and weekly Key Performance Indicators (KPIs) related to processing volume, accuracy rates, and turnaround times (SLAs) to ensure a seamless driver onboarding experience. • Process Improvement: Collaborate with team leads to identify bottlenecks in the verification workflow and suggest automated or manual improvements. • Offline Acquisition Support: Assist the Driver Operations team during physical, offline driver recruitment drives, roadshows, and mass-onboarding events. This includes conducting face-to-face document verification, assisting drivers with the physical sign-up process, and representing the Lalamove brand on the ground. • Ad-hoc Tasks: Flexibly handle ad-hoc tasks and special operational projects as assigned by the Team Lead to support the evolving needs of the department.