1-800 Contacts - Digital Sales and Service Representative

Remote - Draper, UT (Remote)$31k - $31k+ Equity1w ago

Remote Mid NA K-12 Education Technical Sales Representative

Requirements

• High school diploma (or GED equivalent) • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize at the same time • Positive, driven and solution-oriented mindset • Ability to show up to work on time and work your scheduled shift

Responsibilities

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • This is a sales job; you will consult customers on the best value for their contact lens purchases on each call • Reply to incoming emails or mms from customers as business needs require • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Request prescriptions via phone from eye care providers as needed • Provide world class customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience • Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership

Benefits

• At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture! • Start Date: July 13th, 2026 • Train and work remotely from approved states (Utah, North Carolina and Texas) • Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatory • 100% attendance is mandatory • Full-time (40 hours per week) • Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MST) • Starting base pay: $15.00 per hour + bonus potential of up to $6/hr • Required weekend shift • Monthly performance bonuses for those who qualify (up to $6 per hour) • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses • Approved remote working locations (permanent residence): North Carolina, Texas and Utah