NICE - Commercial Business Partner, International
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 10+ years in Professional Services(PS) with 3+ years managing delivery teams (preferably PMs). • Experience implementing NiCE CXone projects and/or Programs. • Experience overseeing multi-role delivery teams in SaaS, enterprise software, or CCaaSenvironments with a focus on NiCE CXone. • Strong understanding of contact center technologies and system integration patterns. • Proven leadership in customer-facing project delivery organizations. • Strong communication, organizational, and operational management skills. • Ability to drive accountability across roles not directly managed. • Bachelor’s degree required; MBA or advanced degree preferred. • Experience in the contact center or CX technology industry. • Experience in NiCE CXone Product Suite • Experience scaling SMB/Commercial/Enterprise delivery models.
Responsibilities
• People Leadership – PM Team • Lead, coach, and develop a team of Project Managers responsible for executing Day‑1 implementation projects. • Establish clear expectations around delivery quality, methodology adherence, customer engagement, and project governance. • Conduct regular 1:1s, performance evaluations, mentoring, and professional development for PMs. • Allocate PM resources across the project portfolio to ensure balanced workload and predictable delivery. • Serve as the primary escalation point for PMs, providing guidance on delivery challenges and decision-making. • Delivery Accountability – Cross‑Functional Ownership • Ensure overall successful delivery of all assigned Day‑1 implementation projects. • Own delivery outcomes that depend on roles not directly managed, including Consultants and Engineers. • Oversee project health, risks, dependencies, and milestone readiness. • Ensure PMs manage delivery quality, timelines, customer satisfaction, and scope. • Drive cross-team alignment and enforce delivery standards across all contributing roles. • Own the portfolio of Day‑1 implementation projects within the Canada, Commercial & SMB segment. • Ensure PMs execute delivery methodologies effectively. • Lead project portfolio reviews, risk committees, and milestone readiness assessments. • Guarantee smooth handoffs from Sales → PS and PS → Support/Customer Success. • Operational & Segment Leadership • Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment, as well as for the entire Americas PMO methodology. • Manage forecasting, capacity planning, and PM utilization, to comply with the KPIs • Identify delivery trends and proactively address segment-specific challenges. • Enhance delivery templates, playbooks, onboarding frameworks, and best practices. • Support reporting of delivery KPIs such as CSAT and quality metrics. • Cross‑Functional Partnership • Partner with Sales & Solution Consulting to ensure clean scoping and expectations alignment. • Collaborate with Product, R&D, and Cloud Ops to resolve technical blockers. • Work with Practice Leads to standardize and improve delivery approaches. • Support Customer Success during the Day‑1 exit process. • Represent PS in customer escalations requiring management involvement. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Benefits
• High exposure to senior leadership and strategic deals. • Direct influence on revenue quality, pricing discipline, and long‑term customer value. • Opportunity to operate as a true commercial partner, not a transactional finance role. • If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you. • Enjoy NiCE-FLEX! • Enjoy NiCE-FLEX! • At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 10662Reporting into: VP, Business FinanceRole Type: Individual Contributor • Requisition ID: 10662Reporting into: VP, Business Finance • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
No credit card. Takes 10 seconds.