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Jobs(26,626)/Head of Customer Success Role(121)/Socure (36) - Head of Credit Products
Socure

Socure - Head of Credit Products

Hybrid - Seattle, WA, San Francisco, CA, New York$285k - $310k3mo ago
In OfficeDirectorNAFintechData AnalyticsHead of Customer SuccessCredit AnalystB2BReportingCustomer SuccessMBAProduct Marketing

Requirements

• 12+ years of product management experience, with significant leadership experience owning product strategy and execution for complex B2B data, risk, fintech, or financial services products. • 5+ years of experience leading product managers or equivalent senior product leaders across a product portfolio or major business area. • Deep domain expertise in one or more of the following areas: credit risk, credit scoring, underwriting, lending infrastructure, credit bureau / CRA products, first-party fraud, BNPL, or adjacent financial risk products. • Proven success building and scaling 0→1 or early-stage products, including setting product vision, validating market demand, prioritizing roadmap investments, and launching new capabilities into highly regulated markets. • Strong understanding of the regulatory environment for consumer reporting and credit-related products, including FCRA and related compliance considerations. Familiarity with CFPB expectations, GLBA, dispute processes, and permissible purpose frameworks is strongly preferred. • Demonstrated ability to partner effectively across Product, Engineering, Data Science, Legal, Compliance, Finance, Marketing, Sales, and Customer Success in a fast-paced, cross-functional environment. • Strong commercial acumen, with experience building business cases, evaluating monetization opportunities, and balancing customer value creation with revenue, margin, and long-term strategic advantage. • Excellent communication and executive influence skills, with the ability to simplify complex technical, analytical, and regulatory topics for diverse audiences. • Strong analytical and strategic problem-solving skills, with a track record of making high-quality decisions in ambiguous environments with incomplete information. • Bachelor’s degree in Business, Finance, Computer Science, Engineering, Economics, or a related field required. Advanced degree such as MBA, JD, or equivalent is preferred.

Responsibilities

• Define and communicate the multi-year product vision, strategy, and roadmap for Socure’s credit score and credit-adjacent product portfolio, ensuring alignment with Socure’s broader product strategy and growth objectives. • Lead the development of products built on top of Socure’s BNPL and CRA consortia, with an initial focus on credit risk, underwriting, and adjacent financial services use cases. • Identify and prioritize product opportunities at the intersection of credit reporting, first-party fraud, identity verification, underwriting, and risk decisioning, translating market needs into differentiated product investments. • Partner with Data Science, Engineering, and Data teams to design scalable product capabilities, data assets, models, and feedback loops that improve risk predictiveness, product performance, and customer value. • Work closely with Legal, Compliance, and other cross-functional stakeholders to ensure product design and go-to-market execution align with FCRA, CFPB expectations, GLBA, and other applicable regulatory requirements. • Help shape Socure’s approach to CRA formation and related productization efforts, including data segregation, infrastructure considerations, consumer disputes implications, and compliance-sensitive operating models. • Drive rigorous product discovery through market research, customer interviews, competitive analysis, and partner engagement to refine positioning, roadmap sequencing, and product-market fit. • Partner with GTM, Product Marketing, Sales, Customer Success, and Solution Consulting to translate product capabilities into compelling market narratives, enablement materials, and commercial outcomes. • Establish success metrics, business cases, and operating KPIs for the credit products portfolio, using data-driven insights to guide prioritization, investment decisions, and product iteration. • Own executive-level stakeholder alignment and communication, providing transparency into roadmap priorities, tradeoffs, progress, and risks across Product leadership and company executives. • Build, lead, and develop a high-performing team of product managers, setting a high bar for strategic thinking, execution, cross-functional collaboration, and customer impact. • Serve as an internal and external thought leader for Socure’s credit and consortium strategy, representing the company in strategic customer conversations, industry forums, and market-facing thought leadership as appropriate.

Benefits

• Senior Director$285K – $310K • Offers Equity • Offers Bonus • This is a base salary range for this job based on the job requirements. • Base pay is only one component of Socure's compensation and our total rewards package includes equity, benefits, and an annual bonus or a commission plan. • annual bonus • commission plan. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: we have set up limits for applications for this role. • Candidates may not apply more than 3 times in any 30 day span for any job at Socure. • Candidates may not re-apply to the same role within 30 days. • or drag and drop here • Why are you interested in this job at Socure? • Unfortunately we are unable to hire employees residing in these states. • San Francisco, CA • New York City, NY • Socure's Recruiting Privacy Policy • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran

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