Sales Assist Representative
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Requirements
• Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads. • If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… • Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ • Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ • Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ • Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ • Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ • Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! • Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. • Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy. • Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected]. • APPLICATION DEADLINE: • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. • Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.
Responsibilities
• You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects. • You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools. • Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas • Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. • You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. • THINGS YOU’LL DO • 1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself. • 2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members. • 3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication. • You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.
Benefits
• IndiaOTE ₹35,75,300 – ₹49,96,800 • Offers Equity • Offers Commission • We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles: • Competitive: Zapier pays well among the technology sector. • Equitable: Consistent pay practices; Pay for impact • Simple: Pay is well understood, and pay practices are built for scale. • Transparent: Zapiens know how pay works, including how their pay is determined. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: We cannot accept more than one application per candidate per job. If you have applied to this job already, you will be unable to apply again for 90 days. • Please enter your legal first name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please enter your legal last name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please only enter your preferred first name • preferred first name • or drag and drop here • Due to regulatory and security reasons, there’s a small number of countries where we cannot have Zapier teammates based. Additionally, because Zapier is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas or transfers. Zapier teammates need to be authorized to work from their home location. • we do not sponsor visas or transfers • I am authorized to work in the country due to my nationality. • I am authorized to work in the country based on a valid work permit. I do not need a company to sponsor my visa. • I am authorized to work in the country based on a valid work permit. I will need to be sponsored by the company I work for. • I am not authorized to work in the country and will need visa support. • Online Job Ad or Job Board • Zapier's Talent Acquisition Team Outreach
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