tenna - Salesforce Administrator
Requirements
• Bachelor’s degree is required or equivalent • 5+ years of Salesforce Administration and hands-on experience with Sales Cloud is required • Experience working with salesforce territory management tools is required • Salesforce Administrator Certification is required • Salesforce AI Associate or AI Specialist Certification is strongly preferred • Trailhead Badges and/or Super Badges are required • Expertise with Salesforce Reports and Salesforce automation tools including Flow Builder, Flow Orchestrator, and Process Builder is required • Demonstrated understanding of Agentforce, Prompt Builder, and Generative AI concepts (LLMs, Grounding) • Practical knowledge of AI coding tools (i.e. Claude Code) to streamline Salesforce development, automation, and configuration • Solid understanding of Data Cloud (including configuring data streams and data models), Salesforce Data structures and custom objects • Solid understanding of Sales Engagement, Inbox, Einstein Conversation Insights, Pipeline Inspection • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder are strongly preferred. • Familiarity with Service Cloud, Revenue Cloud and CPQ, Maxio, HubSpot, ZoomInfo, Chorus, help desk ticketing systems, i.e. JIRA, Help Scout is a plus • Solid understanding of LWC, APEX, Visualforce, and Agentforce Vibes is strongly preferred • Experience supporting SaaS applications and subscription modelling is a huge plus • Enjoys troubleshooting and solving problems • Excellent organizational skills and process driven • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards • ## Benefits, Perks, & Additional Information: • Full-time opportunity. • Location: Remote – nationwide. • Competitive compensation packages offered. • Opportunities for growth and personal development within highly dynamic team. • Robust, low-cost benefit packages offered. • Benefit coverage begins the first date of employment. • Dependent Care offered. • Employee referral bonuses.
Responsibilities
• Executes on all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules • Performs Salesforce configuration changes, including (but not limited to): Flow, Workflow rules (retired), Process Builder (retired), assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports • Configures and optimizes Agentforce Agents, defining Topics, Actions, and Instructions to automate business tasks while ensuring accurate intent detection • Designs and maintains Prompt Templates within Prompt Builder to ground AI responses in Salesforce data • Adapts existing Flows and builds new autolaunched Flows to serve as "Actions" for Agentforce logic • Manages sandbox environments & scratch orgs • Identifies and gathers requirements, translating into best practice, scalable solutions with a focus on exceptional user experience • Identifies unused or underutilized platform features • Assists with platform roadmap and defines priorities via liaising with stakeholders • Owns the communication of any platform changes to end users and stakeholders • Performs data management to improve Salesforce data quality, implementing rules and automation as needed • Conducts proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer • Monitors and improves user adoption • Trains new and ongoing users • Creates and updates technical documentation • Works with integrated applications including but not limited to Maxio, DocuSign, Custom CPQ, Custom Apps, E-Store (WordPress), Zapier, HubSpot etc.
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