Artsy and Artnet - Senior Account Executive (London)
Requirements
• We welcome you to apply even if you don't check every box below. • Business fluent in English (New York opening) & French (London opening), with the ability to confidently lead commercial conversations, negotiations, and relationship management in both languages. • 5+ years of experience in B2B account management or sales, with a demonstrated track record of achieving retention, renewal, and expansion targets. • A commercially minded account owner who takes full accountability for their portfolio, proactively addressing revenue challenges and identifying growth opportunities without needing direction. • A confident, consultative negotiator who can navigate financial objections, distinguish genuine customer challenges from negotiation tactics, and find commercially sound solutions that protect revenue while maintaining strong client relationships. • Business fluency in German or Spanish. • Experience in the art market or another relationship-driven industry. • Experience selling SaaS subscriptions, advertising, data products, or other multi-product solutions. • Experience managing advertising placements, campaign deliverables, or other customer commitments requiring close operational coordination.
Responsibilities
• Beyond delivering your own results, you'll contribute to a collaborative, ego-free team culture by sharing your expertise, successes, and learnings to help those around you succeed. • Own retention and revenue growth for a portfolio of 150+ gallery partners, independently managing renewals, upsells, and expansion opportunities to achieve quarterly targets. • Sell bundles and multi-product solutions across Artsy and Artnet, including new products and initiatives as they launch. • Build a deep understanding of each gallery's business, using consultative discovery to recommend solutions aligned with their needs, goals, and financial circumstances. • Lead complex commercial negotiations, confidently handling pricing objections, payment challenges, and renewal discussions while balancing customer relationships with revenue retention goals. • Proactively manage revenue risk, identifying opportunities to offset downgrades, churn, or other negative revenue changes through growth elsewhere in your portfolio. • Strategically segment and prioritise accounts based on revenue potential, customer needs, and growth opportunities, ensuring your time and attention are invested effectively. • Manage a high volume of customer requests, administrative tasks, and client deliverables, including advertising placements and other product commitments, with exceptional organisation and attention to detail. • Maintain accurate and up-to-date account records, pipeline activity, and revenue forecasts in Salesforce, ensuring consistently high standards of data hygiene. • Leverage Looker, AI, and automation tools to identify opportunities, improve efficiency, streamline repetitive tasks, and create more time for personalised, high-value customer interactions. • Plan several quarters ahead, anticipating renewal challenges, identifying risks early, and proactively developing strategies to protect and grow your book of business. • Build strong cross-functional relationships to ensure seamless delivery of products and services and an excellent partner experience. • Actively support your peers by sharing best practices, successful strategies, and lessons learned, contributing to a collaborative and high-performing team. • Experienced in Salesforce or a comparable CRM, with a commitment to maintaining accurate customer records, reliable forecasting, and excellent data hygiene. • Proficient in using AI and automation tools to increase productivity and streamline workflows, while recognising that technology should enhance, not replace, authentic and personalised customer engagement. • Experienced in selling multiple products or solutions to existing customers, with the ability to identify opportunities for cross-selling, bundling, and account expansion. • Strategic and data-driven, with the ability to assess account potential, prioritise opportunities, and allocate time and resources effectively. • Comfortable engaging with senior, discerning clients, confidently advising them, challenging assumptions when appropriate, and building trusted, long-term relationships. • A collaborative, ego-free team player who actively shares knowledge, celebrates collective success, and contributes to the development of peers. • Based in or near New York or London, with the ability to work from the office at least three days per week.
Benefits
• Opportunity to reimagine the art industry while working with a talented, diverse, international team. • Flexible time off: We empower Artsy employees to take time off based on their desires and the needs that matter most to them. • Comprehensive healthcare and benefits: Medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, retirement and financial wellness resources, and more. • Professional development: Mentoring, lunch and learns, regular training, 1:1 management, and an open feedback culture. • Artsy community programming: Happy hours, holiday parties, global All Hands meetings, Artsy Salon (a yearly exhibition of our team's creativity), attendance at art world events, and more. • ARTSY AND ARTNET VALUES • Our values guide how we work, shape our decisions, and bring us together as one team. They keep us aligned and help drive us toward our mission: to expand the art market, support more artists, and bring more art into the world—helping us create a future where everyone is moved by art, every day. • Own the Outcome: We need all of us to achieve our mission. We take individual responsibility for team results, and we push to get the job done. • Move Fast, Learn Fast: We are building and reinventing every day, iterating quickly on multiple ideas to find what drives impact. We believe learning happens by doing and seeing what works. • Be Direct, Be Kind: We trust our colleagues and treat them with respect. Solving hard problems requires having hard conversations, and we support one another by being candid and kind. • Build for the Customer: We believe the art market has to evolve in order to flourish. We have a unique role to play in that growth, so we work hard to deeply understand the industry and build tools that solve real user needs. • Embrace Change: Achieving our mission in a dynamic tech environment demands constant change. We lean in to opportunity, face ambiguity bravely, and model to others and the industry a state of constant innovation and evolution.
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