hoxhunt - Strategic Onboarding Manager, APAC

Singapore, Hybrid3w ago

In Office APAC Cybersecurity Software Onboarding Specialist VP of Customer Success Mandarin Reporting Change Management Customer Success Risk Management

Requirements

• 5 or more years of experience leading complex, large-scale enterprise projects, ideally in SaaS, implementation, professional services, or a similar environment. • Exceptional stakeholder management skills — you are confident navigating senior and executive stakeholders, managing competing agendas, and keeping large, complex projects on track even when priorities shift or key stakeholders disengage. • Strong technical fluency to confidently lead an enterprise SaaS implementation, understanding how integrations, security requirements, and IT environments affect an implementation plan, while knowing that deep technical expertise can be learned on the job. • Proven change management experience, with a strong understanding of internal communication strategy, employee engagement, and organizational change. • Bring experience working with multinational enterprise customers across multiple APAC markets. • Have an understanding of M365, SSO, SCIM, identity management, and hybrid environments. • Bring formal change-management qualifications or experience building scalable enterprise onboarding frameworks. • Have a background in cybersecurity, human-risk management, or technical consulting. • Speak Mandarin or other regional languages. • WHO YOU'LL WORK WITH • You will join a dynamic Customer Success team as one of the first members working locally with our APAC customers. You will report directly to our Chief Customer Officer in Singapore, with a dotted line to our Onboarding Lead and the wider EMEA onboarding team — giving you both local support and access to a global network of 60+ CS professionals and established best practices to draw from. You will collaborate closely with Sales, Sales Engineering, Product, and Support. Your colleagues are passionate, culturally adaptable, and embody a succeed together mindset, actively supporting each other to navigate complex enterprise challenges. • WHAT YOU CAN EXPECT FROM US • Compensation: Competitive salary depending on your experience and a performance-based annual bonus. . • Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the office on a weekly basis. • High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety. • Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on. • A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime. • The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Singapore. • RECRUITMENT PROCESS • 1. Screening call with Talent Acquisition (30 min, remote) • 2. Hiring Manager Interview (30–45 min, preferably face-to-face at our Singapore office) • 3. Onboarding Lead Interview (30–45 min, remote) • 4. Take-home case assignment and Panel Interview (60-90 min, remote) • 5. Reference checks and final offer

Responsibilities

• By month 6 you'll: Autonomously run large-scale rollouts, consistently overcome ambiguity to create structured onboarding plans, and actively shape the way our APAC implementation processes scale. • What makes you thrive here • A collaborative mindset — you thrive working closely with Sales, CS, and cross-functional teams, and understand that success here is a team effort. You bring autonomy and ownership without being a lone wolf. • A highly consultative, transparent, and culturally adaptable approach, building trust across different APAC markets and various levels of seniority. • Full professional proficiency in English. • This role is based in Singapore. and applicants must already have the right to work in Singapore.

Benefits

• We are on a mission to make humans the strongest security layer. • Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. • We don't just simulate risks. We build the tools that detect and stop them. • At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. We are looking for a Strategic Onboarding Manager to join our Customer Success team and spearhead our local operations in APAC. Currently, onboarding projects are carried out from Europe, and we are urgently moving these operations closer to our customers. As one of our first feet on the ground, you will lead complex, large-scale enterprise projects, acting as the crucial bridge between technical implementation and organizational change, while helping to define how we operate across the region. • WHAT YOU'LL OWN AND DRIVE • Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch. • Coordinate multiple customer stakeholder groups across business, IT, security, compliance, communications, and senior leadership — navigating competing priorities and keeping senior stakeholders engaged and aligned throughout. • Lead customer conversations around technical implementation, translating requirements clearly between technical and non-technical stakeholders. • Help customers determine how a new solution should be introduced into their organization, defining internal communication strategies and change management plans that drive real user adoption, not just technical go-live. • Drive customer Proof of Concept (POC) projects together with the Account Executive, defining clear success criteria upfront and coordinating technical validation, stakeholder alignment, and customer engagement toward conversion. • Establish clear ownership, dependencies, timelines, and milestones, proactively driving progress between meetings to keep projects on track. • Collaborate closely with Sales, Customer Success, and the EMEA onboarding team, acting as a key connector across internal and external stakeholders. • Represent Hoxhunt in frequent face-to-face customer interactions, building strong enterprise relationships through on-site meetings and and other relationship-building activities. • WHAT SUCCESS LOOKS LIKE • In your first 3 months you'll: Master the Hoxhunt enterprise onboarding framework, begin leading complex enterprise implementations in APAC, and build deep cross-functional relationships with our Sales, Product, and Support teams. • By month 6 you'll: Autonomously run large-scale rollouts, consistently overcome ambiguity to create structured onboarding plans, and actively shape the way our APAC implementation processes scale. • WHAT MAKES YOU THRIVE HERE