gainsight - Associate Support Enablement Analyst
Requirements
• Bachelor’s Degree in Computer Science or 1-3 years of related technical experience. • Excellent written and verbal communication skills required to explain technical concepts. • Excellent problem-solving, multitasking, and troubleshooting skills. • Experience with Salesforce Apps and Web applications. • Experience with HTML, CSS, and Javascript • Ability to understand database architecture. • Ability to understand relational databases.
Responsibilities
• Provide technical support to customers over phone and email via our ticketing system. • Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed. • Document customer interactions using our ticketing system. • Manage customer expectations and serve as a liaison between our clients and internal departments. • Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations. • Extensively research and document customer technical issues. • Remain current with company product updates and new features. • Partner with Technical Support team members on various strategic projects when needed.
Benefits
• Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: • Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $55,000-$60,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. • Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/. • Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. • Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_ • If this sounds like the right role for you, we’d love to hear from you. • Additional Information:
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