PagerDuty - Senior Product Manager

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred. • Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems. • Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling. • Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers. • Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers. • Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA. • Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences. • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development • Track record of building positive working relationships with engineering, UX design and teams outside of product development • Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help) • Strong customer empathy and a curiosity-driven approach to learning their needs. • Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems. • Prior work with authorization frameworks. • Background at an observability, incident management, or ITSM company. • Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews). • Experience with connector/integration ecosystems or low-code/no-code builder products. • Hesitant to apply? • Hesitant to apply? • We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! • Where we work • PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: • cannot • Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. • Location restrictions: • Australia: • Canada: • United States: • How we work • Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. • People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.