aveni - Head of Implementation & Enablement
Requirements
• Significant leadership experience running Implementation, Professional Services, Programme Management or a similar delivery function within a B2B SaaS or technology business. • Proven experience managing resource allocation and capacity planning across multiple concurrent client projects. • A track record of redesigning a slow or opaque delivery process, with real, measurable improvement in speed and transparency to show for it. • Experience leading a blended team spanning delivery/implementation, training/enablement and technical or solutions capability. • Comfort working with outsourced or partner delivery resources to manage overspill capacity. • Strong cross-functional collaboration skills, particularly with Sales, Customer Success and Product. • Experience designing or owning training and enablement programmes, for clients, internal teams, or both. • A data-driven, process-oriented mindset. Comfortable building and living by metrics that track delivery performance. • Experience within AI, compliance or regulated technology. • Experience working with Financial Services organisations. • Experience with formal resource or programme management tooling. • Experience influencing a product roadmap toward self-serve, lower-touch onboarding.
Responsibilities
• The Organiser — Operational & Resourcing Leadership • Own visibility of resourcing across the team — who's allocated to what, at what proportion, and where capacity constraints or bottlenecks are emerging. • Act as the operational bridge between Implementation, Customer Success and Sales, working with the Head of Customer Success and Head of Sales to ensure resource is correctly deployed to client projects as and when needed. • Manage relationships with outsourced implementation and development partners, bringing in external capacity to cover overspill without compromising quality or consistency. • Build the reporting and planning rhythm that gives leadership early visibility of resourcing risk, before it becomes a delivery problem. • The Strategist — Owning the Signature-to-Live Journey • Take full accountability for the customer journey from point of signature through to implementation “done”. You'll have real empowerment, and be measured on, continuously improving its speed and transparency as we scale. • Design and implement the tooling and processes needed to make implementation more transparent, predictable and efficient. Accountable for the implementation operating model and playbook. • Work cross-functionally with Product to make the platform more self-serve, reducing time-to-value and the burden of manual onboarding. • Working across our GTM partners to adapt and build implementation processes that can be delivered by our partners and co-sellers. • Set and own the metrics that track implementation health and speed, and report on them with full transparency. • Define and own the model and processes to optimise client enablement once implementation is complete. • Playbooks, Training & Enablement • Own and design Aveni's implementation and enablement playbooks, the repeatable, scalable methodology behind every client go-live and adoption. • Design and own how Aveni delivers first-class training and enablement, both for clients and for the internal team. • Build a coaching and development culture across Implementation, Training & Enablement, and Solution & Engineering capability.
Benefits
• You'll own one of the most direct levers on customer experience in the business, the journey from signed deal to live, successful customer — at a company where that journey directly shapes trust in AI within regulated financial services. • As our Head of Implementation & Enablement, you'll have the mandate and the empowerment to continuously improve how we deliver, build the playbooks and training that raise the bar going forward, and shape how Product, Sales and Customer Success work together around delivery. • Remote-first working across the UK. • Company-wide offsites and regular in-person gatherings. • Work abroad policy. • Optional Personal Development Plan. • Flexible benefits platform, allowing you to choose the benefits that matter most to you. • Life insurance, income protection, critical illness cover and pension, with up to 5% matched employer contribution. • Private health and dental care.
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