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Elliptic - Customer Success Manager

London, United Kingdom$104k - $104k2d ago

In Office EMEA Cryptocurrency Payments Customer Success Manager Account Executive Account Management B2B NRR GRR ARR Mid-Market Close Customer Success

Requirements

• B2B customer success or account management experience in SaaS, ideally with a mid-market book, and numbers to show for owned renewals or expansion (NRR, GRR, ARR) • A financial services background: crypto, regtech, payments or traditional finance • A structured, organised approach to client meetings, and the maturity to be trusted by clients and offer a view • A close eye on the commercials, even when a renewal isn’t yours alone • Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them • Bonus points for AML, KYC or financial crime compliance experience, familiarity with blockchain, Web3 or digital assets, a second European language, or an interest in representing Elliptic at industry events.

Responsibilities

• Own the health, retention and expansion pipeline across your portfolio, using health scores and usage data to decide where to spend your time • Run renewals end to end, forecasting risk accurately and negotiating commercial terms • Spot and lead expansion opportunities, closing them yourself or bringing in the aligned Account Executive • Run QBRs that show the value customers get from Elliptic, bring in Solutions and Product where needed, and help shape the EMEA team’s playbooks, tools and processes

Benefits

• Hybrid working: work from almost anywhere for up to 90 days a year • Home office budget: £500 to set up your space • Learning & development: $1,000 a year for anything, agreed with your manager, that supports your growth • Leave: 25 days of annual leave plus bank holidays, and an extra day off for your birthday • Parental leave: 16 weeks fully paid for eligible employees, regardless of gender or whether you become a parent by birth or adoption • Private health insurance: through Bupa • Life assurance: cover of 4x your salary for your beneficiaries • Mental health: full access to Spill • Cycle to Work scheme • We hire for trajectory as much as track record. If this sounds like you, apply even if you don’t tick every box, we’d genuinely rather meet you than miss you.