lyrebird-health - Enterprise Product Manager
Requirements
• Experience owning a B2B or enterprise product end to end, shipped for large, complex organisations with their own governance, stakeholders and procurement • A track record of handling bespoke customer work without refusing it outright or letting it consume the roadmap, and the real examples to show how you made those calls • A habit of prioritising with written, defensible criteria, and the ability to walk through the trade-offs behind decisions you've made • Credibility in the room with senior enterprise customers: presenting and defending a roadmap to an executive or IT lead, and knowing when to hold the line and when to change course • The technical fluency to work credibly with engineers on architecture, integration and feasibility, and to land dependencies with teams that have their own roadmaps • Experience in health tech, clinical software or another regulated domain, including familiarity with EMRs and Australian health system structures such as LHDs, HHSs and private hospital groups • Hands-on experience building enterprise platform capability (SSO, provisioning, permissions, audit) or integration depth with HL7, FHIR and identity • An understanding of what hospital security, privacy and information-governance reviews demand of a vendor • Experience working across two markets with different regulatory requirements, or standing up a voice-of-customer loop from scratch • When a hospital rolls Lyrebird out to every clinician on every ward, the product has to work for the organisation as well as for the doctor in the room. The enterprise product is how thousands more clinicians spend their time on patients instead of paperwork, in the places where the pressure, and the risk of something being missed, is highest. That's the work. • We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.
Responsibilities
• Own the enterprise product, extending how Lyrebird serves hospitals, health services and multi-site groups: org hierarchy, SSO and provisioning, admin tooling, template governance, audit and usage reporting • Shape the enterprise roadmap, sequencing the platform capability that unlocks our next wave of large-scale deployments, and use it as a tool to communicate direction to customers, setting clear expectations about what's coming and when. • Build and own the prioritisation framework for enterprise, with clear, written criteria for core and tailored work that the whole business can rely on • Bring several independent streams of enterprise requests into one set of priorities, so every request has a clear home, a priority and a rationale anyone can explain • Turn tailored customer requests into buildable solutions, and spot the ones that are really core product needs wearing a customer's name • Stand up the voice-of-customer loop, spending real time with senior customer stakeholders and making sure what they tell you shapes what gets built • Drive roadmap decisions from usage and adoption data, working hand in hand with our UK team so every market benefits from what we learn • Deliver customer-specific integrations and workflows for some of the largest health organisations in the country, coordinating across engineering teams you don't own
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