pointr - Senior Account Manager, Strategic EMEA Accounts

London, United Kingdom - Hybrid£72k - £88k/year+ Equity3w ago

In Office Senior EMEA Software Hospitality Account Manager Account Executive Product Marketing Executive Support Jira Customer Success CRM Management

Requirements

• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology. • Experience managing complex customer implementations or multi-team delivery environments. • Familiarity with CRM, customer success, and project management platforms such as Monday or Jira. • Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success. • Qualify, run, and close new business opportunities from inbound interest across the EMEA region, owning the full sales cycle from first contact through signature. • Serve as the primary customer partner for adoption, value realization, renewals, and account growth. • Develop account strategies that align customer goals with Pointr's solutions and capabilities. • Build compelling value narratives by connecting product adoption and outcomes to business impact. • Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities. • Lead executive business reviews and strategic account discussions with senior stakeholders. • Proactively identify account risks and develop action plans to improve customer health. • Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences. • Partner with internal stakeholders to ensure successful delivery and continued customer growth. • WHAT SUCCESS LOOKS LIKE • First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them. • 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway. • 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased. • 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments. • Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses. • Comfortable owning new-business sales — qualifying inbound leads, running a full sales process, and closing new logos — alongside managing an existing account portfolio. • Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers. • Experience supporting renewals, expansions, and customer growth initiatives. • Strong understanding of customer value, commercial outcomes, and account strategy. • Excellent communication and relationship-building skills. • Ability to collaborate effectively across technical, commercial, and operational teams. • Strong organizational skills with the ability to manage multiple priorities. • Professional fluency in English, both written and verbal. • Right to work in the UK, or eligibility to obtain it, without company sponsorship (see Right to Work section below). • Willingness to travel up to approximately 20% of the time for customer meetings, QBRs, and events across the EMEA region.

Benefits

• A supportive, kind (no-ego), and smart team • International environment and inclusive culture • Competitive base salary, EMI stock options, and uncapped renewal commission • Private medical and dental insurance • Workplace pension with an employer contribution above the statutory minimum • 20 days' annual leave plus UK bank holidays (28 days total), and company sick pay • Company-enhanced maternity, paternity, and shared parental leave • Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us. • Base salary: £72,000–£88,000, based on experience and market, plus uncapped renewal commission with an on-target value of £18,000–£32,000 (total on-target earnings £92,000–£120,000). Where a candidate falls in the range depends on directly relevant enterprise account management experience and the complexity of accounts previously managed. • WE SUCCEED TOGETHER • Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. • We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. • We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at [email protected]. • Applicants must have the right to work in the UK for the duration of their employment. In line with the Immigration, Asylum and Nationality Act 2006, we will ask successful candidates to provide evidence of their right to work in the UK before employment begins. This role is not currently budgeted for visa sponsorship; please note this before applying if sponsorship would be required. • HOW WE USE YOUR DATA • Pointr processes the personal data you submit as part of your application in accordance with UK GDPR and the Data Protection Act 2018, solely for the purposes of assessing your candidacy and managing recruitment. Full details are available in our candidate privacy notice, available on request from [email protected]. • Pay range shown reflects our current benchmarking and is provided voluntarily ahead of any future UK pay transparency requirements.