Path Robotics - Customer Success Manager, Defense

Remote - USA *1mo ago

Remote Mid NA Software Robotics Public Sector Operations Manager Customer Success Manager Director of Customer Success Business Operations Manager Customer Success Cold Calling Looker Reporting Power BI

Requirements

• 3–5 years of experience in GTM Operations, Revenue Operations, Sales Operations, or a related analytical role • Experience in a late-stage startup or PE-backed company • Strong experience building and maintaining reports and dashboards (e.g., HubSpot, Looker, Tableau, Power BI, or similar) • Advanced analytical skills with the ability to translate data into actionable insights • Excellent written and verbal communication skills, with experience creating clear enablement and documentation materials • Strong attention to detail and commitment to data accuracy • Ability to manage multiple priorities in a fast-paced, evolving environment • Prior experience managing, coaching, or mentoring SDRs or BDRs • Hands-on proficiency with LinkedIn Sales Navigator, HubSpot, and Apollo • Preferred • Hands-on experience with Salesforce and broader GTM tech stacks (Sales Engagement, BI tools, spreadsheets, etc.) • Experience supporting Sales, Marketing, and Customer Success teams • Familiarity with SaaS metrics and GTM best practices • Experience working cross-functionally with senior GTM leaders • Track record of building or scaling an SDR function from the ground up • Strong copywriting instincts and experience developing outbound messaging playbooks

Responsibilities

• Reporting, Analytics & GTM Operations • Build and maintain dashboards and reporting across Sales, Marketing, and Account Management • Ensure accuracy and consistency of GTM metrics, including pipeline, bookings, funnel performance, attainment, and conversion rates • Analyze GTM performance data to identify trends, risks, and growth opportunities • Deliver actionable insights and recommendations to GTM leadership • Support forecasting, QBRs, territory planning, and other operational initiatives • Automate and improve reporting processes to increase efficiency and reliability • Help maintain CRM data hygiene and governance standards • Create and maintain enablement resources, KPI documentation, process guides, training materials, and onboarding content • SDR Team Management & Development • Directly manage, coach, and develop a team of SDRs focused on outbound prospecting • Train SDRs on LinkedIn Sales Navigator, HubSpot, Apollo, and best practices for prospecting and CRM hygiene • Oversee outbound sequence strategy, including cadence structure, messaging, and channel mix • Coach SDRs on writing personalized, high-quality email and LinkedIn outreach • Develop messaging playbooks, templates, talk tracks, and prospecting frameworks • Support SDRs in conducting effective cold calls, discovery conversations, and outreach campaigns • Monitor SDR KPIs including outreach activity, meetings booked, pipeline sourced, and conversion metrics • Conduct regular coaching sessions, performance reviews, and skill development initiatives • Partner with recruiting to support hiring and scaling of the SDR function

Benefits

• Daily free lunch to keep you fueled and connected with the team • Flexible PTO so you can take the time you need, when you need it • Comprehensive medical, dental, and vision coverage • 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total) • 401(k) retirement plan through Empower • Generous employee referral bonuses—help us grow our team!