nextech - Manager, Customer Experience Business Operations

• 5+ years of experience in business operations, revenue operations, customer success operations, or a closely related discipline • 2+ years of direct people management experience, including responsibility for hiring, coaching, performance management, and career development • Demonstrated ability to design and operationalize new processes from scratch in ambiguous environments • Hands-on experience with Salesforce (administration, reporting, sprint coordination, or similar) • Strong working knowledge of Power BI, Excel, and modern data tooling; comfort partnering with analysts to translate business questions into reporting • Experience working in B2B SaaS, ideally in healthcare technology or another regulated, specialty-driven industry • You diagnose before you prescribe. You ask the right questions before jumping to a solution. • You bring structure to ambiguity. Given a vague problem, you can produce a clear plan, a documented process, and a path to execution. • You operate with confidence across levels. You can hold your own with executives, partner peer-to-peer with cross-functional leaders, and coach analysts with patience and clarity. • You are pragmatic. You would rather ship a strong v1 and iterate than chase a perfect v3 that never lands. • You communicate proactively. You close the loop, document decisions, and make your team’s work visible.