checkout.com - Analyst II, Risk Operations (Japanese speaker)

• How you’ll make an impact • Act as our front-line in the region to ensure that incoming queries and disputes are handled and solved in an effective and timely manner, escalating when required. • Manage the dispute resolution process for all Japan domestic Mastercard / JCB transactions being handled manually. Also learn and master the dispute process at Checkout.com http://Checkout.com, namely its difference and mapping with the disputes received from the issuers. • Serve as the first point of contact and primary contact for help desk, via email, phone and chat, to support our customers on queries related to disputes (Acquirers, Issuers, Schemes networks). • You will use various tools & technologies related to resolution, administration, ticketing, communication & reporting, to provide customer support. • Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card Schemes • Completion of Dispute Forms & Questionnaires (including Arbitration) and the handling of Retrievals / Request for Copies (RFC) • Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in-house dispute resolution process • Documenting Processes • Remain available for the Dispute resolution team whenever translation is required to ensure smooth communication. • Underwriting & CDD Support • Support the APAC Underwriting team in: • information gathering from CKO KK merchants, • extraction of Certificate of All Historical Matters, • running company(ies) and individual(s) names through JDM & CSRSII Screening, • collecting and validating 3DS checklist, • completing forms required for underwriting and schemes registration (e.g. JCB), and • conducting onboarding screening of Anti-Social Forces for marketplaces, and related investigations and escalations (for closure) as required. • Support the CDD Team in their conduct of AML periodic reviews for CKO KK merchants, including request of updated documents. • Support the Global UW MCR team in handling of Merchant Change Requests (e.g. billing descriptor change, update entity details etc) for CKO KK merchants. • Act as interpreter/translator (Japanese to English, and vice-versa) whenever required to ensure that our level of service is not affected • Travel for business purpose, where required. • Compliance Ops Support • Conducting periodic screening of Anti-Social Forces for existing merchants (including marketplaces), and related investigations and escalations (for closure) as required. • Risk Monitoring Support • Support Risk Monitoring team in monthly fraud monitoring and related METI reporting (where required). • Bachelor's degree or equivalent, with 2-3 years of experience in credit card/ payments operations, or a Schemes Disputes role. • Fluency in both English and Japanese is mandatory (written & spoken). • Demonstrated customer-centricity, with proven analytical and problem-solving skills to effectively manage third-party/merchant issues and provide tailored solutions. • Excellent communication and interpersonal skills, with a track record of building strong working relationships. • Highly autonomous and responsible, with exceptional self-prioritization, multitasking, and time management skills to meet deadlines under pressure and manage complex cases with persistence. • Eagerness to quickly learn internal processes and software in a fast-paced, entrepreneurial environment. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/