Taskrabbit - Tasker Success Manager, UK
Requirements
• Experience managing community programs across multiple metros or countries. • SQL and Sigma proficiency. • Marketplace or gig‑economy background. • Our Values • Our Values • We are guided by five core values: Be Bold, Own The Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers. These principles shape every decision we make—fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers.
Responsibilities
• Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn. Advise and/or take direct action to acquire quality Taskers when needed. • Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance. • Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle. • Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers. • Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience. • Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership. • Design and lead experiments to improve supply alignment and Tasker success. • Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers. • Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community. • Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue. • Travel up to 10% for metro-specific and team events. • Based in London or an easily commutable distance into this city, with availability to potentially travel to other main regions as required. • 4+ years in marketplace operations, customer success, community management, or comparable roles. • Bachelor’s degree or equivalent practical experience. • Full professional fluency in English. • A proficient user of data to derive actionable insights and make decisions. • A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100. • A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help. • A low‑ego collaborator who thrives in fast‑moving, globally distributed teams. • Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives. • An enthusiastic “people person” who derives joy from helping people succeed. • Well organized with excellent time management and prioritization skills, and phenomenal attention to detail. • Bring passion and playfulness to your work and those around you. • Proficient with BI, Google Workspace, and customer success tools.
Benefits
• At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. • The base pay range for this position is £40,000–£57,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. • You’ll love working here because: • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. • Taskrabbit is a Hybrid Company. • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! • The People. • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. • The Diverse Culture. • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. • Taskrabbit’s commitment to Diversity and Inclusion: • An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
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