sanity - Manager, Post-Sales Solution Architecture
Requirements
• Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products • Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools • Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership • Proactive about identifying risks and opportunities across the team’s customer portfolio • Clear, inclusive communicator who can build relationships with both internal and customer stakeholders • Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer • Familiarity with AI technologies and tooling with a focus on accelerating outcomes • Preference for SF based candidates, remote in the United States or Canada is an option • 5+ years in solution architecture or technical customer-facing roles • 2+ years managing customer-facing, technical teams • Experience with headless CMS, headless ecommerce, or developer-focused SaaS • Familiarity with content workflows, editorial tooling, or digital experience stacks • Experience influencing product direction through post-sales customer insight and team feedback
Responsibilities
• You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow. • In practice, that means setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. You'll coach your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center. • You'll hire, develop, and retain a skilled SA team that's equally credible with developers, architects, product leaders, and content teams—and you'll build an environment where they can do their best work. That means identifying what each person is great at, helping them grow their careers, and fostering a strong culture of collaboration, empathy, and customer-centricity grounded in Sanity's core values. • You'll also help evolve the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. A big part of this role is connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth. • This role is deeply cross-functional. You'll partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities. • THIS MAY BE YOU
Benefits
• A healthy work-life balance that accommodates individual and family needs • Competitive stock options program and location-based salary (OTE salary range for San Francisco and New York: $267K - $305K annually. Final compensation within this range will be determined based on the candidate's experience and skill set.)
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