Binance - Operations Specialist - Gulf Binance

• 1. Daily Operations & Tier-2 Support • Support daily operational routines and ensure key tasks are completed accurately and on time. • Act as Tier-2 support for operational issues escalated from internal or customer-facing teams. • Track, follow up, and coordinate issue resolution across relevant teams until closure. • Prepare regular and ad-hoc operational updates for management review. • 2. Product & Business Operations • Support product launch readiness from an operations perspective, including UAT coordination, SOPs, FAQs, internal alignment, and post-launch monitoring. • Work closely with Product, Technology, Compliance, Risk, Customer Service, Finance, and other teams to ensure smooth execution. • Review product flows and identify operational gaps, user pain points, or process risks before and after launch. • Maintain and improve workflows, checklists, and internal playbooks to support scalable operations. • 3. New Business Operations • Support operations planning and execution for new business initiatives, including Tokenization-related services. • Help define operational workflows, control points, SOPs, and issue-handling processes for new services. • Coordinate with Product, Compliance, Legal, Risk, Technology, Finance, and external partners to support launch readiness and post-launch operations. • Bachelor’s degree in Business, Finance, Operations, or related field. • 5-7 years of experience in operations, business operations, fintech operations, crypto exchange operations, platform operations, or related fields. • Strong understanding of operational processes, issue resolution, and cross-functional coordination. • Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders. • Good analytical thinking, attention to detail, and ownership mindset. • Able to manage follow-ups independently and work in a fast-paced, regulated environment. • Experience in crypto exchange, digital assets, fintech, securities, payments, banking, or regulated financial services. • Ideal to have understanding of trading operations, fiat/crypto deposit and withdrawal flows, KYC, compliance operations, or risk control processes. • Experience supporting product launches, UAT, SOP creation, or process improvement are good to have. • Familiarity with Excel, Google Sheets, or dashboard tools is a plus.