atlas - Luxury Travel Concierge
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Requirements
• You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time • 3+ years in luxury travel, high-end hospitality, or a concierge environment • Fast, organized, and calm when everything is happening at once • A natural communicator who matches the tone and expectations of sophisticated, demanding clients • Available for rotating shifts including evenings and weekends • How success is measured • Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits. • Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error. • Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
Responsibilities
• Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support • Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own • Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition • Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast • Maintain spotless booking records and airtight follow-through: nothing falls through the cracks
Benefits
• We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
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