deliveroo - Global Process Lead

London, City of, United Kingdom, Hybrid2mo ago

In Office Staff EMEA Growth Lead Procurement Governance Team Management SAP Six Sigma

Requirements

• Significant experience in Source-to-Pay (S2P): Proven ownership of end-to-end S2P processes, including global design, standardisation, and continuous improvement. • S2P Technology Implementation: Hands-on experience delivering and optimising procurement platforms (e.g., Coupa, SAP Ariba) with measurable adoption and business impact. • Governance and Controls: A strong track record of embedding process governance frameworks aligned to corporate policies and Delegations of Authority. • Change and Adoption Leadership: Proven ability to drive behavioural change and process adoption across Procurement, Finance, Legal, and business stakeholders. • Operational Procurement Grounding: Prior experience in sourcing, category management, or P2P, ensuring practical, user-centric process design. • Post-M&A Harmonisation: Experience leading global process harmonisation in complex or post-acquisition environments, balancing global standardisation with critical local needs. • Advanced Automation: Experience delivering process re-engineering and automation initiatives, such as touchless processing, guided buying, or AI-enabled workflows. • Structured Methodologies: Practical application of Lean, Six Sigma, or similar improvement methodologies to simplify processes at scale. • CoE Influence: Experience operating within a centre-led or Center of Excellence (CoE) model, successfully influencing cross-functional teams without direct authority.

Responsibilities

• You’ll be joining the Procurement Transformation team. This function is responsible for driving the evolution of our procurement capabilities, tools, and ways of working across a multi-entity organization to deliver seamless, scaled efficiency. • End-to-End Process Architecture: Design, maintain, and standardise the global procurement process architecture (L1–L3), establishing clear process boundaries, inputs, and outputs. • Decision Rights & Accountability: Define explicit decision rights, approval paths, and cross-functional hand-offs across global, regional, and category teams. • Variant Management & Governance: Operate formal governance to evaluate, approve, and review any entity-level process variants, acting as an arbiter when legacy practices conflict. • Continuous Improvement: Use insights from data, audits, and user feedback to identify friction points, eliminate duplication, and drive ongoing process simplification. • Enablement Integration: Partner closely with Digital, Data, and Policy teams to ensure all process designs are accurately reflected in automated systems, analytics, and compliance controls.

Benefits

• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. • OUR GLOBAL STRUCTURE • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • DIVERSITY, EQUITY AND INCLUSION • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.