Constant Contact - Technical Support Specialist - Lead Generation

Remote - USA2d ago

Remote Mid NA Software Technical Support Specialist Excel PowerPoint Salesforce Jira Lead Generation

Requirements

• You are comfortable working with a SaaS solution and supporting customers who utilize it • You can communicate clearly in verbal and written form to a variety of audiences • You are comfortable and effective in presenting ideas and information to stakeholders • You enjoy thinking critically and are not daunted by complex situations • You are naturally inquisitive and curious which makes you a creative problem solver • Self-driven to succeed in current position, as well as driven to excel in overall career • You have great self-awareness and can take initiative and prioritize effectively • Strong knowledge of Microsoft (Word, Excel, PowerPoint) and/or Google suite applications (Docs, Sheets, Slides) • 2 years of relevant experience required • Experience using Salesforce, Zapier, or other marketing automation tools is a plus! • Knowledge of email deliverability concepts is a plus! • Previous experience using HTML and API is a plus! • If you are bilingual, that is a plus! • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. • Pay Transparency - All Full Time Employees • $20.20—$25.25 USD

Responsibilities

• Provide technical software support for a global customer base • Provide timely and high-quality technical support to clients worldwide via email, chat, phone, or as additional channels are identified in the future • Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending cases • Formulate alternative or unique solutions to help customers achieve their goals • Collaborate with engineering team through creation of Jira tickets and direct communication to resolve customer issues and feature requests • Track progress and work with other departments towards timely resolutions. • Document and communicate operational issues, system defects, workarounds, hot fixes and product enhancements in ticket systems • Contribute to internal knowledge base for current and new team members • Ensure support cases are properly classified for use in the app success initiative • Days off and schedules may vary based on the needs of the business • Other duties as assigned

Benefits

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family • At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. • Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. • Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.