siena - Head of Education & Community
Requirements
• Product-fluent. You understand AI products deeply. You can use Siena, break it, and teach it. • An exceptional teacher. You make complex things simple. You take a use case and turn it into a 30-minute session that someone walks away knowing. • A storyteller and communicator. You write, present, and translate complex product into clear narrative. Every workshop, every certification, every piece of content is a story. • A community builder. You've gathered people around something they care about. You know how to create the spaces where customers, partners, and operators want to show up and stay. • AI-native. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here. • A builder. You've shipped something from zero. A curriculum, a program, an academy, a community. You operate without a brief. • Excited about consumer brands. We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, Kitsch, and dozens of others. • 1. Product-fluent. Can demo, break, and teach Siena at depth. • 2. Exceptional teacher and storyteller. Has turned complex products into teachable, memorable skills before. • 3. AI-native. Builds with AI, not just uses it. • 4. Builder. Has shipped something from zero.
Responsibilities
• Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing. • Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes. • Build the customer onboarding path. From signed contract to first value, repeatable across every segment. • Onboard every new hire. They ramp through your program, and they're productive faster because of it. • Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it. • Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena. • Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other. • Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI. • Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals. • Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.
Benefits
• Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster. • The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. • They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward. • Our approach to AI • The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. • Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. • At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. • We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at [email protected].
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT