Sport Alliance GmbH - Customer Success Manager
Requirements
• Bachelor's degree in Business, Marketing, or a related field. • 2+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in an international SaaS environment. • Proven ability to build and maintain strong customer relationships with operational and mid-level decision-makers. • Excellent communication, presentation, and problem-solving skills. • Familiarity with ERP systems, Payments, or the fitness/leisure industry is a plus. • Strong track record in leveraging data and KPI-driven management. • Native-level or business-fluent German and English (C1/C2) in spoken and written form. • Additional EU languages (especially Spanish or French) are a clear plus. • Personal Attributes • Entrepreneurial mindset, strong ownership, and outcome orientation. • High customer focus and empathy. • Strong change leadership skills; able to drive transformation while building trust. • Willingness to travel across DACH and occasionally beyond.
Benefits
• 100% remote work within Germany possible • 30 days annual leave • Offices with flexible workplaces in Hamburg, Eisenstadt, Warsaw, Boston and Melbourne - all equipped with various drinks & snacks. • Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to all employees worldwide • Our unique CashBack Sport program "Move Republic", which rewards your daily and sporting activities throughout (Germany) • An above average pension grant for your company pension scheme ("bAV") in Germany or Austria • Access to Udemy Business – grow your skills with thousands of high-quality online courses • Access to the employee benefits portal with the best shopping deals in Germany and Austria • Subsidy for the "Deutschlandticket" (local transport subscription) • Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level
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