amplify - Revenue Systems Analyst
Requirements
• Bachelor's degree in Business, Operations, or related field (or equivalent experience). • 4+ years of experience in Sales Operations, Revenue Operations, Business Process Analysis, or related roles focused on process design and operational improvement. • Demonstrated ability to create process maps and documentation that non-technical audiences can follow (e.g., Lucidchart, Visio, Miro, or similar). • Experience translating business needs into clear requirements (user stories, acceptance criteria, business rules) and supporting cross-functional delivery. • Experience working with CRM and revenue operations platforms (Salesforce preferred) and familiarity with lead-to-cash processes including quoting, contracting, ordering, invoicing, and renewals. • Strong facilitation, stakeholder management, and written communication skills; comfortable driving alignment across teams with competing priorities. • Analytical mindset and comfort using data to diagnose issues and validate improvements. • Demonstrated curiosity and willingness to learn new technologies, methodologies, and ways of working, including the use of AI-powered tools to improve productivity, process design, analysis, documentation, and decision-making. • Experience in K-12 education, EdTech, or other subscription/SaaS environments with complex contracting and renewal processes. • Experience with CRMs and Quoting automation and contract/amendment workflows (e.g., Salesforce CPQ / Revenue Cloud/ or similar) from an operational design perspective. • Lean / Six Sigma (Green Belt or higher), PMP, or comparable process improvement training. • Familiarity with Agile delivery practices, backlog hygiene, and tools like Jira/Confluence (or equivalent). • Experience building playbooks/SOPs and partnering with enablement teams to drive adoption in the field.
Responsibilities
• Business Process Discovery and Design • Facilitate workshops and working sessions with key stakeholders (Account Executives, District Managers, Sales Support, Renewals, Sales Finance, and Business Systems) to document current state end-to-end business processes and define improved future state designs facilitated by systems and process improvements. • Create clear, multi-level process maps (e.g., lead-to-quote, quote-to-contract, order-to-cash, renewals/amendments) that reflect real seller and operations workflows, handoffs, approvals, and exception paths. • Establish and maintain a lightweight process library (maps, SOPs, definitions, decision trees) so institutional knowledge is durable and scalable. • Requirements and Solution Definition (Sales and Sales Operations Lens) • Translate process and policy decisions into well-structured requirements: user stories, acceptance criteria, business rules, and operational scenarios - ensuring clarity, completeness, and testability. • Partner with Business Systems to validate feasibility, clarify ambiguities, and ensure requirements reflect both the operational intent and system constraints. • Maintain traceability from process maps -> requirements -> test cases -> release notes to reduce rework and ensure end-to-end quality. • Use AI-powered tools (e.g., Glean, Claude, Gemini) to accelerate drafting of user stories, business cases, acceptance criteria, process documentation, and stakeholder synthesis — applying judgment to validate accuracy, completeness, and business fit rather than accepting output at face value. • Tools Strategy and Administration • Support the administration and strategy development of the platforms supporting revenue workflows, including our market intelligence platform, assisting in configuration, user access, adoption tracking, and vendor coordination. • Translate market intelligence signals into usable seller and sales-operations workflows, partnering with Business Systems on data flow, attribution, and reporting integration. • Build and maintain enablement resources (playbooks, prompt libraries, use case guides) that drive consistent, high-value usage across the field. • Evaluate, pilot, and operationalize additional platforms as needed, including AI-enabled solutions, and make recommendations on fit, sequencing, and expansion. • Operational Readiness, Testing, and Change Enablement • Co-design UAT approaches and test scenarios rooted in real-world seller and Sales Operations use cases; coordinate execution with Business Systems and key business testers. • Develop end-user documentation (job aids, playbooks, process guides) and support enablement activities to drive adoption and consistent execution. • Support release readiness by confirming training, communications, reporting impacts, and operational 'go-live' checklists are complete. • Continuous Improvement and Performance Insights • Use operational data and qualitative feedback to identify friction points, bottlenecks, policy leakage, and process variability - and recommend improvements. • Support defining process KPIs (cycle time, rework/defect rates, adoption, SLA attainment) and partner with reporting teams to surface actionable insights. • Promote standardization and simplification while preserving necessary state/district/contracting complexity through clear guardrails and exception handling. • Evaluate emerging technologies, automation opportunities, and AI-enabled solutions that can simplify workflows, reduce manual effort, and improve operational effectiveness. • Cross-Functional Partnership and Governance • Act as a neutral facilitator to align Sales, Finance, and Business Systems on process decisions, definitions, and sequencing - especially in quoting, contracting, ordering, and invoicing workflows. • Support governance routines (change intake, prioritization, documentation standards, decision logs) to keep cross-functional work moving and reduce 'spin.' • Contribute to program initiatives across the revenue systems roadmap (e.g., quoting modernization, amendments/contracting improvements, data governance, commission and budget operationalization, seller enablement).
Benefits
• $80K – $90K • Offers Bonus • Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: we have set up limits for applications for all roles. The following limit apply to applications for all jobs within this • Candidates may not apply more than 3 times in any 30 day span for any job. • Resumes will be parsed automatically and populate the application. • or drag and drop here • First name and Last name • please enter your number in format (###-###-####) • Event - Career Fair • Staffing Agency • Referral by Amplify Employee • Other Social Media • (If hired, verification will be required consistent with federal law) • High school or equivalency diploma • Technical certificate • Associate degree • Bachelor degree • Full-time or part-time employee of Amplify • Contingent worker (employed by an agency) • Consultant (i.e. independent contractor) • Kelly Staffing Services • If yes, please provide the following information: name of the school district or state agency, name of the school , state , your role , dates of employment • I do not wish to self identify • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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