Ocrolus Inc. - Mortgage Support Analyst

• Experience 3yrs+ • Excellent written and verbal communication skills with a professional and empathetic tone. • Strong analytical and logical reasoning capabilities. • Proficient in Google tools. (Google Docs/Google Sheet) • Ability to handle multiple tasks, prioritize issues, and manage time effectively. • Collaborative mindset with a willingness to learn and adapt. • Previous experience in the Mortgage Underwriting domain. • Familiarity with ticketing systems and customer support metrics. • Understanding of data integrity and confidentiality best practices. • Life at Ocrolus • Life at Ocrolus • We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. • Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence • Our culture is grounded in four core values: • Empathy – • Curiosity – • Humility – • Ownership – • We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. • We look forward to building the future of lending together.