junior - Revenue Operations Manager (Customer Accounts)
Responsibilities
• 1) Own the CRM (core) • Make the CRM a reliable, usable source of truth across all customer accounts • Define how accounts, contacts, opportunities, and activities should be structured • Drive data quality: completeness, consistency, and accuracy • Set and enforce standards (fields, naming, required inputs, workflows) • Identify gaps in how data is captured and fix them • This is not "admin". You are accountable for whether we trust the data. • 2) Build account-level insight (penetration + usage) • Define what "good" looks like for account penetration (coverage, usage, expansion potential) • Track product usage, engagement, and account depth in a way that is actually actionable • Surface clear signals: where to expand, where we're underpenetrated, where we're at risk • Work with account teams to turn data into actions • The goal is simple: no account should be a black box. • 3) Run pipeline and deal discipline • Define and maintain a clear, usable pipeline structure • Ensure deals are consistently tracked with real next steps and accurate stages • Support pipeline reviews and deal inspection with leadership • Improve forecastability by tightening process and data quality • We should be able to answer "what's happening with revenue" without debate. • 4) Build reporting that drives decisions • Own weekly, monthly, and quarterly reporting across accounts and revenue • Build dashboards that are simple, trusted, and actually used • Go beyond reporting: highlight what matters and what to do about it • Continuously refine reporting based on what leadership needs • If a report doesn't change a decision, it shouldn't exist. • 5) Track champion and stakeholder engagement • Define how we track champions and key stakeholders within accounts • Build visibility into relationship strength and coverage • Identify gaps (single-threaded accounts, weak engagement, etc.) • Help teams systematically improve account relationships • We should know where we're strong and where we're exposed.
Benefits
• We're at the point where growth depends on operational clarity, not just effort. • This role is how we get there. • 📩 How to Apply • If this sounds like the kind of challenge that gets you out of bed in the morning, we'd love to hear from you! Email us at [email protected] with your CV and a brief note on why you're interested. • We can't wait to meet you!
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