amplitude - Senior Customer Success Manager - DACH & North
Requirements
• Proven Customer Success experience managing a portfolio of large Enterprise accounts • Experience with Enterprise deployments where change management and data governance were central • Clear commercial wins: customers you’ve retained and expanded • Strong communication and influencing skills, with exec presence • Solid project management skills and the drive to thrive in a fast-moving, independent role • At Amplitude, our values guide how we show up for one another and for our customers: • Humility: We operate from a place of empathy and openness, seeking to understand many points of view. • Ownership: We take the initiative to solve problems that drive our shared company success. • Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. • Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. • We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. • Some of our benefit programs include: • Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually • Flexible time off, p aid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more • Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions • Employee Stock Purchase Program (ESPP)
Responsibilities
• Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. • Spot risk early and fix it. Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results. • Grow adoption. Run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow. • Tell the value story. Build success plans and executive business reviews that tie Amplitude usage to measurable business impact. • Drive revenue with your AE. Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity. • Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next. • Raise the bar. Build playbooks, share what works, and help the team deliver at scale. • What sets you apart • Commercial instinct. You understand how each customer makes money and connect Amplitude to the results that matter to them. • Prescriptive by default. You know what good looks like, push back on bad implementation patterns, and hold customers to their own success criteria. • Diagnostic mind. You see problems coming and find creative ways around them. • Comfortable with ambiguity. You figure things out on your own and come to every conversation with a point of view. • AI-first. AI is already part of how you work, and you’re always testing better ways to use it.
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