Entrata - Utility Billing Specialist
Requirements
• Strong written and verbal communication skills • Excellent attention to detail and organizational abilities • Analytical problem-solving and critical-thinking skills • Ability to manage multiple priorities and deadlines • Proficiency with Microsoft Excel and Microsoft Office applications • 1–2 years of experience in a customer service role • Experience working in a deadline-driven environment • Experience in Microsoft Excel and Microsoft Office applications / Google Suite • AI & Operational Fluency • AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables. • Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations. • Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models. • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains. • $17.07 - $26.68 an hour • This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Responsibilities
• Manage an assigned portfolio of multifamily housing properties • Complete monthly resident utility billing activities in accordance with department procedures and KPIs • Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone. • Respond to resident inquiries regarding utility charges and billing activity through email and phone • Coordinate with internal teams to gather information and resolve billing issues • Review billing information for accuracy and identify discrepancies requiring escalation • Essential Functions • Review billing information and documentation for accuracy and completeness • Maintain assigned portfolio deadlines and performance expectations • Resolve routine billing issues and escalate complex concerns as appropriate • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently • Maintain professional interaction with internal and external stakeholders • Ability to work in a fast-paced and high-stress environment
Benefits
• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families. • HSA/FSA options and employer-paid disability benefits provided for eligible employees. • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security. • Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs. • Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community. • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits. • Bi-annual swag drops for employees • Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
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